We offer free domestic outbound shipping via UPS (or similar) standard services. For domestic orders, please allow up to 7 business days for your order to arrive (deliveries in the NYC tri-state area, in general take 2 business days, but duration increases with distance from tri-state area).
We offer expedited shipping options for our customers who wish to receive their orders in a quicker timeframe. All goods ship out of our headquarters in Sayreville, New Jersey USA.
*Please note that domestic shipping charges (including expedited shipping and signature confirmation) are non-refundable.
*Only next day air shipments are eligible for Saturday delivery. There is no delivery on Sunday.
International customers who wish to have an order shipped overseas may do so for an additional shipping fee. This shipping fee will cover the cost of delivery including customs duty, VAT, and the US Fish and Wildlife export inspection fee. This shipping fee is non-refundable. Due to customs clearance and US Fish and Wildlife inspection, international orders may take up to 14 days.
Please note that for items with fur, US Fish and Wildlife requires all imports and exports to and from the US to be inspected by them to ensure compliance. For additional information please visit the US Fish and Wildlife website at: https://www.fws.gov/le/commercial-wildlife-shipment.html
For information on international returns, please visit: https://triplefatgoose.com/pages/returns
In the event that your package is marked as delivered by the carrier, but you did not receive it, we ask that you first check with your neighbors, doorman, friends, and/or family members as we find that most often times they are holding the package on your behalf.
If you are still unable to locate the package and you paid for signature confirmation, please email us at email@example.com
For those who did not request signature confirmation and are unable to locate your package, we ask that you please contact the shipping carrier (if your tracking number begins with a "1Z" it is UPS, and if it begins with a "9" it is USPS) and open a lost package investigation. We also recommend that you contact your credit card company to see if they provide any reimbursement for lost/stolen packages.
The contact number for UPS is:
The contact number for USPS is:
Triple F.A.T. Goose will not be liable for any packages that are lost or missing once tracking shows as delivered.Please note that lost package investigations can take 8 to 10 business days.
Orders placed Monday - Friday before 3pm EST typically ship out the same day the order is received.
Orders placed after this time, are usually shipped the next business day. Please feel free to contact us regarding any shipping questions.
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