Returns + Exchanges
DOMESTIC RETURNS AND EXCHANGES
In the event that you are not completely satisfied with your purchase, or would like to try on a different style, size, or color; items may be returned or exchanged within 30 days of the delivery date (as noted by the shipping carrier). No returns or exchanges are allowed after 30 days. All items must be in unworn condition, with no stains, tears, or visible signs of use or wear, and with original hang tags still affixed and untampered with.
Please note that shipping charges (including expedited shipping and signature confirmation) are non-refundable. For return shipping, we will provide a prepaid label via UPS Ground or USPS Priority Mail depending on your location.
To initiate a return request, please reach out to us on our website via our live chat service, operating within our business hours of Monday - Friday, 8am to 5pm EST. Alternatively, you can email us at firstname.lastname@example.org.
Please provide your order number and the reason for the return or exchange. If you are making an exchange, please let us know what style, size, or color you would like to receive. Exchange requests will be processed based on the availability of the item. Please note that there is a limit of 2 exchanges per order.
INTERNATIONAL RETURNS AND EXCHANGES
Due to the high cost of shipping, international customers are required to generate the return shipping for refunds or exchanges. We ask that you please ensure that you have ordered the correct item in the correct size. International customers will be allowed only one (1) exchange, in which customers will be required to cover the cost of shipping the item back to us and we will cover the cost of shipping the replacement jacket back out to you.
When shipping back for a return or exchange, you may use any carrier to do so, but please be sure to please confirm the return address with us before shipping. This address will be provided to you once you reach out with your request via email or our live chat services.
As it is a return, whether it be a refund or exchange, you may mark the package as ‘returned goods’ via customs when you are prompted to do so by the shipping carrier. This will result in a much lower charge, as duty and taxes are higher when items are purchased, rather than returned.
For any questions regarding international returns or exchanges, please reach out to us on our website via our live chat service, operating within our business hours of Monday - Friday, 8am to 5pm EST. Alternatively, you can email us at email@example.com.