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Online Only.  Free shipping and returns on USA orders.

FAQ



BUYING

What are your business hours?
We are open Monday-Friday 8AM-5PM EST.
Where can I purchase Triple F.A.T. Goose x For Arctic Temperatures jackets?
Currently our jackets can only be purchased through our website.
Do I need to set up an account to place an order?
No, an account is not required to place an order. An alternative guest checkout is also available. However, setting up an account provides easy access to your order and quicker check-outs for future purchases.
Is my personal information kept private?
Yes, we do not disclose, sell, or share any personal information with any other organization or person(s). For more information, please visit our Privacy Policy section on our website.
I want a product that is out of stock in my size! What can I do?
Please email us at orders@triplefatgoose.com with the size, color and style of the product that you are looking for, and one of our associates will contact you with information pertaining to its availability.
What are my payment options?
We accept most forms of credit cards (VISA, Mastercard, American Express).
How can I confirm that a payment has been made?
After placing an order, you will be sent to a confirmation email that will let you know if your payment/order has successfully been processed.

SHIPPING

What are shipping and handling charges?
We offer FREE standard shipping within the United States. Expedited shipping can be selected as well at an extra cost.
Can I ship international?
Yes we ship worldwide via DHL (or similar carrier). All shipping charges and duty taxes are the responsibility of the buyer.
How long will it take for my order to arrive?
Most domestic shipments will arrive in 1-7 business days. Customers who are located closer to our warehouse in New Jersey, will receive their orders earlier than customers located further away. For international shipments, expect anywhere between 6-10 days for shipments to arrive.
Can I do expedited shipping?
We provide expedited shipping at an extra cost. Please refer to shipping options at checkout.
When will my order ship?
Your order will ship typically within 1-2 business days after you place your order on our website.
Do you provide tracking?
Yes, we generally provide tracking numbers with your confirmation email.
Why has my product not shipped yet?
Our goods ship as they become available. If your order has not shipped within 2 business days of your order placement date, it could be because the item is still in production or because it is sold out.

RETURNS

What is your return policy?
Click here to read our return policy.
How do I return an item?
Contact us at orders@triplefatgoose.com with a request for return and we will email you back with further instructions.
How can I change or cancel my order?
Orders can be changed, modified, or canceled free of charge if notified prior to receiving a confirmation email. To change, modify, or cancel your order, please contact us immediately at orders@triplefatgoose.com
How do I get a refund?
Once we receive your item and we find it to be in “new condition”, we will process your refund to your account generally within 5 business days.

BRAND

When was Triple F.A.T. Goose founded?
Triple F.A.T. Goose was founded in 1987.
Why For Arctic Temperatures?
For Arctic Temperatures is derived from the acronym F.A.T. It is the central theme of performance and luxury for the brand Triple F.A.T. Goose x For Arctic Temperatures.
Are you the original manufacturers?
Yes, Turbo Holdings Inc is the original manufacturers of Triple F.A.T. Goose.

PRODUCTS

How do I wash my Triple F.A.T. Goose jacket?
Triple F.A.T. Goose jackets can be either hand or machine washed.