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Great quality is readily apparent. Expect to wear this for years. Size chart said medium and I was a little hesitant as I always buy large. Went with medium and perfect fit. Just took it outside in minus 25 windchill. Body and head (stocking cap and hood up) stayed warm. Arms got a little cold, which could be alleviated with a decent base layer (but I suspect rest of you might then overheat). Didn’t deal with customer service - because there was no need to!
I bought the coat for my husband at Christmas. The white/ brown fur collar is gorgeous!! The coat is also very warm. Sometimes too warm.
This coat is marvelous. The warmth is incredible. I am older now and find I am more susceptible to cold temps.
This jacket is not only warm, but very stylish. I owned a TFG jacket many years ago and it was amazing. This one is even better. I would recommend TFG coats/jackets to anyone.